FAQ

Published version: 2026-07-16

What is the 30-day customer option?

For orderly and predictable recordkeeping during customer support, customers may request a no-reason return or exchange during the 30 days after delivery, and the merchant pays return shipping. For customer-centered and uniform implementation throughout store administration, product exclusions apply to voluntary returns only and never remove relief for a damaged, defective, incorrect, or incomplete order.

What payment options appear at checkout?

For customer-centered and predictable expectation setting within this operating standard, transactions are presented in U.S. dollars (USD). For documented and responsive expectation setting for a documented outcome, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

When should I expect delivery?

For accountable and responsible fulfillment within this operating standard, processing generally takes 1–2 business days, followed by 4–6 business days in standard transit. For accountable and stable service for a documented outcome, a tracking number is provided after carrier acceptance.

What are the support hours?

For consistent and predictable policy operation when the rule is applied, contact alaninusage at support@alaninusage.shop or 512-468-8060 Monday to Friday, 9:00 AM–5:00 PM (America/Chicago). For consistent and stable resolution within the stated policy scope, support can assist with orders, products, tracking, returns, payments, and privacy requests.

How quickly is an approved refund issued?

For customer-centered and disciplined interpretation for a documented outcome, an approved refund is returned to the original payment method within 5–10 business days. For documented and service-focused decision-making when the rule is applied, the bank or card issuer may need additional time to display the credit.

Do you ship outside the U.S.?

For traceable and predictable review within the published service framework, alaninusage ships only within the United States, and standard shipping is free on every U.S. order. For orderly and stable handling within the published service framework, international addresses are not served.

How should I review product details?

For customer-centered and well-defined handling during case review, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For reliable and understandable handling throughout the customer process, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

Merchant and Contact Details

The following information identifies the merchant responsible for this page.

Business name: alaninusage
Trade name: alaninusage
Email: support@alaninusage.shop
Phone: 512-468-8060
Company address and standard return location: 3 Hawkins Ave # 1527, Bassfield, Mississippi, 39421, United States